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freemans UK

freemans UK

www.freemans.com
What is your customer experience with freemans UK?

freemans UK Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

freemans UK has a 2.7 star rating based on 20 customer reviews, with 44% who would likely recommend. Consumers are mostly neutral; rating distribution shows 65% unfavorable and 24% positive. freemans UK reviews frequently mention delivery of goods, customer service, billing and refunds.

Key Takeaways for Future Customers

  • Expect mixed experiences on delivery and returns.
  • Contacting customer service can be slow; keep order and return proof.
  • Price level is medium and turnaround time matters to reviewers.

Negative Feedback / Risk Areas

  • Frequent customer complaints about returns and refund delays.
  • Poor communication and long hold times with customer service.
  • Delivery failures and courier issues reported.

Positive Feedback

Some customers praise quick delivery, helpful advisors, and satisfactory resolutions when reached.

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Media from reviews

freemans UK - Wrong product delivered
freemans UK - 906521WFC sundress
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Show reviews that mention
customer service customer service order freemans return refund item account number
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Colin K Lid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong address

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The advisor I spoke to was very helpful and very polite and apologised when it wasnt even the good ladies flaut I would rate her 10 out of 10 she was very lovely

Pros:
  • Staff are very helpful
Cons:
  • Start using a better delivery company evri are absolutely terrible

User's recommendation: Start using a better delivery company Evri are absolutely terrible

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Colin K Ktb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

I can’t get them to pair with my IPhone

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Tell me how to get them to pair with my iPhone NO just tell me how to get them to pair with my iPhone

Preferred solution: How to get them to pair with my iPhone

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Alvino Ykx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Southwark, Southwark

To the Freemason You need to stop the...

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AI Highlights
  • - Calls for stopping corruption in the government Labour Party and around the country.
  • - Claims Freemasons drink blood from our children.

To the

Freemason

You need to stop the corruption with in the government Labour Party and our partys.And around our countrys to please stop taking our children just because you Freemason like drinking blood from our children

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Resolved
Kirsty D Bgv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Douglas, Isle Of Man

Resolved: Unable to log into my account

AI Highlights
  • - Can't log in after changing email address.
  • - Password reset email not arriving after checking spam.
  • - Ellen sent a form that won't accept my card.

Hi

Im not able to log into my account since I changed my e mail address Im sure I did change it on line. Ive requested a link but it doesnt arrive in my e mail even though I have checked spam. I opened a chat with Ellen and she sent me a form to fill in to which it wouldnt accept my card

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Jean R Tkf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Larbert, Falkirk

Didn’t get a confirmation of order

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AI Highlights
  • - Freemans did not send the confirmation email.
  • - A rep promised a return label, but it never arrived.

After trying unsuccessfully to find the confirmation email from Freemans, I called today. The man was very helpful and assured me he'd send me a return label, but it's never arrived in my mailbox.

This is utterly ridiculous.

What on earth is wrong with their system? No wonder Amazon does so well by comparison.

Pros:
  • Good products
Cons:
  • Terrible customer service

Preferred solution: Full refund

User's recommendation: Don’t buy from freemans

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Anonymous
map-marker Manchester, England

Excellent service

AI Highlights
  • - Helpful phone support sorted the problem the same day.
  • - Arranged collection of the item and a replacement sent out.
  • - Very satisfied overall.

Very easy, lady on the phone was very helpful and sorted my problem same day.

Aranged for the item to be collected and a new one sent out .

Over all very satisfied.

Cant really say any more.

User's recommendation: Would recommend

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Bartlett Vht

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Southall, Ealing

Customer service issue and return

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AI Highlights
  • - Evri didn’t collect and Freemans hasn’t arranged a return after 4 days.
  • - I emailed and called Freemans and raised a complaint, but no one has called back.

Waited in 4 days now for collection to be returned to Freemans by Evri. They send an email but don't bother turning up!

Emailed and called Freemans numerous times and raised a complaint and a manager to call still nothing. Most useless company I am not waiting in again from 8-9 Freemans need to arrange an alternative and I am not calling again and being on hold and 15 in the queue for nothing.

User's recommendation: Don’t bother with Freemans

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Anonymous
map-marker Ipswich, Suffolk

Return

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Return arranged promptly many thanks much appreciated

I have always had good service from Freemans and will use again

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Denise B Nvc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker London, England

You are useless

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AI Highlights
  • - Evri failed to pick up my return for the fourth time.
  • - I won't be available to hand it back unless an alternate courier is sent.

For the FOURTH time, evri have failed to pick up my return. I am no longer going to be available to hand it back unless you send an alternate courier.

You have wasted my time on four occasions, there will not be a fifth.

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Helen C Ekf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Glasgow, Glasgow City

Not happy when booking a return of furniture when the delivery van doesn’t turn up when supposed to after waiting in all day which was previously arranged.

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AI Highlights
  • - XDP did not uplift the furniture yesterday and there was no contact.
  • - Freemans customer service was unhelpful and offered a new date, delaying pickup.
Updated by user Nov 22, 2025

I have been left with furniture I am trying to return !!!

Updated by user Nov 08, 2025

Not good at all

Original review Nov 07, 2025

XDP were supposed to uplift furniture from me yesterday, and I waited in all day; they never came. No contact from them at all.

I called Freemans customer service to complain, and they didn't seem interested. He just asked if I wanted to book a date to get the furniture uplifted! He asked me if the next day was okay. I agreed, then he said it would have to be in another four days!

Hope they get me in! No customer service at all!

Pros:
  • Furniture delivered quickly
Cons:
  • No customer service

Preferred solution: Apology

User's recommendation: I can’t recommend a company that seem to have no customer service at all

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Anonymous
map-marker Liverpool, Liverpool

Payment

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Problem sorted handled well would say well run company been with them for years good quality good site easy to use ..

User's recommendation: Give Freemans a go dont think you'l have any bother i havnt ..

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Resolved
Jacqueline C Lhu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Delivery issue

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AI Highlights
  • - Freemans Cust Care has failed to resolve a delivery issue.
  • - Case dismissed after emails; no calls despite mobile number; 40+ years with Freemans.
Updated by user Oct 04, 2025

Company fixed the issue and I have been provided with apology. Sorry for any inconvenience email. Don't drop the issue.

Original review Sep 18, 2025

I have been dealing with Freemans Customer Care Team since 10/09/25 regarding a delivery issue. This morning, my case was dismissed despite numerous emails back and forth.

I also supplied a mobile number as requested, on which they said they tried to contact me.

I have received no calls. Having had a Freemans account for 40+ years, I am appalled at the complete lack of good customer service I have received.

Preferred solution: Deliver product or service ordered

User's recommendation: Don't rely on professionalism if you encounter an issue.

View full review
Pat P Hdl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Haltwhistle, Northumberland

Lampshade order

Rubbish company and customer service. Received wrong item, sent it back.

Complained, promised correct item, nothing received. Now waiting for a refund that I requested.

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Stephanie G Jwl
map-marker Sidmouth, Devon

The returns section will not recognise my order no?

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AI Highlights
  • - No response to the phone number.
  • - QR code cannot be generated; site does not recognize IOC-5063****.
  • - Cannot return the item due to poor quality.

5063 no response from your phone number. I have been unable to get a QR code because your site will not recognize my order no!

I am quite frustrated as I am unable to return the item, which was of poor quality. My order no is IOC-5063**** black velour trousers. My address is Silver Trees, Redwood Rd, Sidmouth, Devon. Mrs.

Stephanie George. Please email me a QR code urgently.

Pros:
  • Quick delivery
Cons:
  • Unable to recognise my order no and no answer on the phone

User's recommendation: Dont try snd return anything !

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Shelbie Uib

Wrong product delivered

freemans UK - Wrong product delivered

I ordered two packs of four pillows and received two packs of two pillows can you please rectify this?

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Jacqueline C Lhu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Delivery issue

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AI Highlights
  • - Case was closed despite ongoing delivery issue.
  • - Mobile number given, but no calls received.
  • - Unhappy after 40+ years as a Freemans customer.

I have been dealing with Freemans Customer Care Team regarding a delivery issue. This morning closed my case has been closed despite numerous emails back and forth between myself and a Freemans representative.

I have also suppled a mobile number which they claim I have been contacted on. I have received no calls.

Having been a Freemans customer over 40+ years this is unacceptable with a complete lack of resolution and now dismissal!

User's recommendation: Don't ask for help!!

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